Frequently Asked Questions
Have Questions?
Find answers to commonly asked questions about our services and offerings.
How do I search for costumes on Costumebook.com?
At Costumebook.com, we've made it easy for you to find the perfect costume. Simply use our search bar located at the top of the page and enter keywords such as character names or themes. You can also browse through our categories to explore different costume options.
Are the costumes on Costumebook.com available for purchase or rental?
We have both options available for our customers. You can choose to purchase a costume if you want to own it permanently, or you can rent a costume for a specific event. Our rental service allows you to dress up without breaking the bank and ensures you have a unique outfit for every occasion.
How long does the rental period last?
The rental period for costumes on Costumebook.com is usually for 3-5 days. This allows you to enjoy your costume for the duration of your event without any rush. We offer flexible rental periods to accommodate your needs, and you can easily extend the rental if required.
What if the costume I order doesn't fit me well?
We understand that sizing can be tricky, which is why we have a convenient size chart available for each costume. Please refer to the size chart before making a purchase or rental. In case the costume doesn't fit well, contact our customer support team, and they will guide you on the return or exchange process.
Can I cancel or modify my order?
If you need to cancel or modify your order, please reach out to us as soon as possible. We will do our best to accommodate your request, but please note that once the costume has been shipped, cancellations or modifications may not be possible. We encourage you to review your order carefully before confirming.
Do you offer international shipping?
Yes, we do offer international shipping. We want to make sure everyone can enjoy our costumes no matter their location. Please note that international shipping may take longer than domestic shipping due to customs regulations. You can check the estimated delivery time during the checkout process.
Can I return a purchased costume if I change my mind?
If you change your mind about a purchased costume, you can return it within 14 days of receiving it. The costume must be in its original condition with all tags attached. Please contact our customer support team to initiate the return process. Kindly note that shipping fees are non-refundable.
Do you offer group or bulk discounts?
Yes, we offer group and bulk discounts for orders of multiple costumes. If you're planning a themed party or a group cosplay event, please contact our customer support team, and they will assist you in choosing the best options and provide you with a personalized discount based on your order quantity.
Do you have costumes for children?
Absolutely! We have a wide range of costumes available for children as well. Whether it's for Halloween, a school event, or a birthday party, Costumebook.com has options that will make your little ones look adorable and have an unforgettable experience.
How often do you update your costume collection?
We strive to keep our costume collection fresh and up-to-date. We regularly introduce new costumes based on the latest trends, popular movie releases, and upcoming events. We want to ensure that you have access to the most diverse and unique costumes possible, so we frequently add new additions to our collection.
